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Date of writing
September 27, 2023
Time of reading
3 minutes
Mercedes-Benz Introduces In-Car Payments for Parking: A Seamless Customer Experience
Mercedes-Benz has recently unveiled a new feature that allows drivers to conveniently pay for parking using their in-car infotainment system, as stated in the PaymentsJournal. With this innovation, drivers can easily identify available off-street parking spaces and secure a spot, all from the comfort of their vehicle.

Through the Mercedes-Benz infotainment system, drivers now have the ability to select their desired check-in and check-out times, view the total cost of parking, and confirm their booking. Upon arrival at the parking facility, drivers will receive a unique QR code, granting them easy entry. The payment processing is seamlessly managed by Mercedes Pay, while Parkopedia provides comprehensive location and facility information to facilitate this feature.

Jana Breitkopf, Managing Director & CEO of Mercedes Pay USA, expressed the brand’s commitment to enhancing the customer experience within the Mercedes-Benz ecosystem. She stated, «Our goal is to provide a seamless and exceptional customer experience across payment touchpoints within the Mercedes-Benz ecosystem. This new feature addresses a major customer pain point, parking, and we’re going to make that experience a lot easier for Mercedes-Benz customers.»

Connected cars are gaining immense popularity in today’s rapidly changing digital landscape, as consumers desire automakers to be as connected as they are. These vehicles allow users to link their digital wallets, enabling them to make payments for various services, including fuel, food, and now parking, without the need to carry a physical wallet or leave their vehicle.

The trend of connected cars has been evolving, with electric vehicles serving as pioneers of this technology. Furthermore, consumers continually seek to elevate their payment experience, and what better way to do so than by adopting in-car payment solutions.

In March, Mercedes introduced Pay Plus in Germany, enabling car owners to pay for digital services and hardware upgrades in their vehicles simply by scanning their fingerprint. By the end of this year, Mercedes plans to extend this feature to allow motorists to conveniently pay for refueling.

As the automotive industry embraces the digital revolution, in-car payments are becoming an integral part of the customer experience. Mercedes-Benz’s commitment to providing seamless and convenient payment solutions further solidifies its position as a leader in innovation and customer satisfaction.
In the United States, the adoption of in-car payments has been gaining traction. Several automakers, including Mercedes-Benz, are collaborating with payment processors and technology companies to integrate secure payment solutions directly into their vehicles. This allows drivers to make transactions conveniently and securely without the need to carry cash, credit cards, or mobile devices.

By leveraging technologies such as Near Field Communication (NFC) and mobile wallets, drivers can make payments for parking, tolls, fuel, and other services directly from their vehicle’s infotainment system. These in-car payment systems prioritize user convenience and enhance the overall driving experience.
With the rise of connected cars and the increasing demand for seamless payment solutions, it is expected that in-car payments will continue to expand in the United States, providing drivers with greater convenience and further integrating vehicles into the digital ecosystem.